Aviation Customer Account Leader (CFM-56)

StandardAero, Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Healthcare

401(k) with company match

Paid Time Off starting on day one

Bonus opportunities

Health- & Dependent Care FlexibleSppi

Short- & Long-Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Job summary

StandardAero, Inc. seeks a Customer Account Leader (CFM-56) to coordinate with operations, engineering, materials, and external customers ensuring contractual requirements are met while driving customer satisfaction and profitability.

You will manage order processing, pricing, and communications, lead teams, and monitor performance metrics to support aerospace contracts and warranty coordination. This role requires strong Excel/Power BI skills and US work authorization.

Qualifications

• Bachelor's degree in business administration or related field.
• 3 to 5 years of experience in aviation as a Customer Account Leader.
• Excellent communication skills (verbal and written) and adaptability to audience.
• Strong planning, organizational, analytical, decision-making and problem-solving skills.
• Strong interpersonal and teamwork skills including negotiation and customer service.
• Commitment to professional development and lifelong learning.
• Knowledge of company instructions and export compliance.
• Expertise in production management, inventory purchasing and sales/marketing systems.
• MS Office suite proficiency with emphasis on Excel for data analysis.
• Experience in Aerospace customer service environment/US Government contract work a plus.
• Must be authorized to work in the U.S.

Responsibilities

• Acts as an advocate for external and internal clients, ensuring accountability and excellence.
• Provides innovative solutions to complex issues to maximize customer satisfaction and margins.
• Provides team leadership and mentors others to meet timelines.
• Demonstrates integrated thinking and continuous improvement practices.
• Adapts to change and proactively identifies potential issues.
• Builds relationships with external and internal clients.
• Sets performance goals and tracks progress with metrics.
• Reads contracts to determine internal direction and requirements.
• Manages orders and verifies induction information and customer purchases.
• Communicates changes to engineering, operations, logistics, and finance teams.
• Provides product pricing, scheduling, delivery, and backorder information and expedites shipments as needed.
• Validates inventory costs and explains pricing and invoice changes to customers.
• Monitors cost projections and proposes corrective actions.
• Manages customer concerns and justifies resolutions.
• Coordinates OEM warranty and contract transactions.
• Maintains customer documentation per standards and supports KPI tracking.

Skills

Communication skills

Analytical thinking

Negotiation

Teamwork

Excel data analysis

Education

Bachelor's degree in business administration or related field

3–5 years aviation experience

Tools

Power BI

MS Excel

Job description

StandardAero, Inc. seeks a Customer Account Leader (CFM-56) to coordinate with operations, engineering, materials, and external customers ensuring contractual requirements are met while driving customer satisfaction and profitability.

You will manage order processing, pricing, and communications, lead teams, and monitor performance metrics to support aerospace contracts and warranty coordination. This role requires strong Excel/Power BI skills and US work authorization.