Customer Service Manager - Aviation MRO

Capilaux Aero; Florida; Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid employee health insurance

Partially paid dental coverage

401(k) with a 3% company match

Two weeks' vacation

FAA-, EASA- and CAAC-certified

Descripción de la vacante

Capilaux Aero in Florida is seeking an experienced Customer Service Manager to lead a small team and serve as the key liaison between customers and internal operations in an aviation MRO environment. The role combines account management, repair-order control and production coordination to ensure on-time delivery of services.

The role emphasizes clear communication, realistic commitments and effective management of repair orders, with a competitive salary range and comprehensive benefits.

Formación

• Experience in customer service or account management within aviation MRO environments.
• Experience handling repair orders and customer communications in a fast-paced setting.
• Familiarity with regulatory requirements and aviation industry standards is a plus.

Responsabilidades

• Manage customer accounts, expectations and day-to-day communication.
• Review purchase orders and repair requirements for accuracy and completeness.
• Lead and support the small customer service team.
• Track repair orders, turnaround times and commitments.
• Coordinate with production, inspection, engineering, materials and shipping teams.
• Identify and mitigate technical, material or production delays.
• Provide quotations, progress updates and delivery information.
• Coordinate urgent, international and AOG shipments.
• Manage complaints, warranty returns and investigation follow-up.

Conocimientos

Customer service

Account management

Repair orders

Operations coordination

Aviation MRO

CFM56 engines

Descripción del empleo

Salary: Competitive and dependent on experience – $80,000 - $110,000 (open to above) for a strong candidate

Our client is seeking an experienced Customer Service Manager to join its growing Florida operation. The company specialises in the inspection and repair of engine components and other OEM-approved MRO services to commercial and military aviation customers.

This is a hands-on leadership role combining customer account management, repair-order control, production coordination and team supervision. You will act as the key link between customers and internal operations, ensuring clear communication, realistic commitments and the effective delivery of repair orders.

What you'll be doing

• Manage customer accounts, expectations and day-to-day communication
• Review purchase orders and repair requirements for accuracy and completeness
• Lead and support the small customer service team
• Track repair orders, turnaround times and operational commitments
• Coordinate with production, inspection, engineering, materials and shipping teams
• Identify and escape technical, material or production delays
• Provide customers with quotations, progress updates and delivery information
• Coordinate urgent, international and AOG shipments
• Manage complaints, warranty returns and investigation follow-up
• Maintain traceable records covering approvals, scope, cost and delivery

What they're looking for

You will ideally have customer service, account management or repair-order experience within one or more of the following environments:

• Aviation MRO or FAA repair station
• Engine or component repair
• Airline engineering or maintenance
• Aerospace manufacturing

Experience working with CFM56 engines or engine components would be particularly valuable, but not essential.

You should be confident managing multiple priorities, communicating with demanding aviation customers and balancing urgent requests against production capacity and regulatory requirements.

What's on offer

• Competitive salary based on relevant experience
• Fully paid employee health insurance
• Partially paid dental coverage
• 401(k) with a 3% company match
• Two weeks' vacation
• The opportunity to join a growing FAA-, EASA- and CAAC-certified aviation business

This role would suit an experienced aviation MRO professional who enjoys owning customer relationships, solving operational issues and leading a service team in a fast-paced repair environment.