Remote Aerospace Customer Success Manager

Delta Airlines; Madison (WI); Remote; USD 25,000 - 41,000; Full time

Job summary

Delta Airlines in Madison, Wisconsin seeks a Customer Service Manager to lead client support and ensure the smooth execution of product line commitments. The role requires a Bachelor's degree and strong technical and analytical capabilities to coordinate containment and resolution plans.

You will manage in-provider purchaser relationships, drive service delivery, and ensure contractual obligations are met, while improving customer satisfaction and performance metrics across the region.

Qualifications

• Bachelor's degree in Engineering, Finance or related field.
• 4+ years of technical experience in aerospace, airline or MRO related to Delta Technical Operations.
• Proven track record in customer support and building interpersonal relationships.
• Budgetary planning and execution experience.

Responsibilities

• Maintain technical expertise for troubles affecting consumer product lines and coordinate containment and rectification plans.
• Liaise with customers to optimize in-provider performance and ensure contractual responsibilities are met.
• Coordinate purchaser activities through service delivery initiatives and key account deliverables.
• Develop and monitor customer performance metrics and chair evaluations as needed.
• Communicate contract requirements including logistics, scheduling, engineering, documentation and contacts.

Skills

Customer service

Communication

Analytical skills

Troubleshooting

Leadership

Education

Bachelor's degree

Job description

Delta Airlines in Madison, Wisconsin seeks a Customer Service Manager to lead client support and ensure the smooth execution of product line commitments. The role requires a Bachelor's degree and strong technical and analytical capabilities to coordinate containment and resolution plans.

You will manage in-provider purchaser relationships, drive service delivery, and ensure contractual obligations are met, while improving customer satisfaction and performance metrics across the region.