Customer Experience Specialist: Travel & Service Expert

Delta Airlines; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Delta Airlines in Nashville, TN is seeking a Customer Experience Specialist to join a fast-paced call center team focused on listening to and understanding client needs while delivering top-tier service. You will promote travel-related services, including vehicle rental and partner offerings, and interact with a diverse global client base to ensure every customer feels heard and valued.

Ideal candidates have strong verbal and written communication, professional demeanor, solid PC skills,

Qualifications

• Strong verbal and written communication abilities.
• Professional demeanor and courteous attitude.
• Solid PC skills and ability to learn new software quickly.

Responsibilities

• Answer calls in an effective, affable and precise way while assessing client needs.
• Sell travel-related services, including vehicle rental and Mastercard merchant partner items.
• Interface with a diverse global group of clients and partners.

Skills

Verbal communication

Written communication

Customer service

PC skills

Adaptability

Learning ability

Education

Bachelor Degree

Job description

Delta Airlines in Nashville, TN is seeking a Customer Experience Specialist to join a fast-paced call center team focused on listening to and understanding client needs while delivering top-tier service. You will promote travel-related services, including vehicle rental and partner offerings, and interact with a diverse global client base to ensure every customer feels heard and valued.

Ideal candidates have strong verbal and written communication, professional demeanor, solid PC skills,