Aviation Customer Service Team Lead

Piedmont Airlines; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines invites you to join a team that delivers industry-leading service to customers and airline partners. As a Customer Service Supervisor, you will lead the department's operations, ensure on-time performance, and coach staff to uphold company standards.

In this role you will work with all levels of management, handle reports, drive safety and compliance, and adapt to changing conditions to maintain quality service across shifts.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement them into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Manage a staff of team members with varied duties.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
• Drive motorized equipment.
• Provide support when employee absence affects the operation.

Skills

Organizational skills

Multitasking

Independent work

Stakeholder collaboration

MS Office

Internal controls

Flexible schedule

Airline management experience

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

Piedmont Airlines invites you to join a team that delivers industry-leading service to customers and airline partners. As a Customer Service Supervisor, you will lead the department's operations, ensure on-time performance, and coach staff to uphold company standards.

In this role you will work with all levels of management, handle reports, drive safety and compliance, and adapt to changing conditions to maintain quality service across shifts.