Aviation Customer Service Supervisor

Piedmont Airlines, Inc.; Portland (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on network

Job summary

Piedmont Airlines, Inc. in Portland, ME is seeking a Customer Service Supervisor to lead the station’s customer service operations and ensure on-time performance.

You will coach staff, handle disciplinary actions, manage daily reports, and coordinate with management to implement policies. The role requires strong organization, multitasking, and the ability to work with diverse teams. This position offers airline benefits and growth opportunities.

Qualifications

• Bachelor’s degree in Aviation, Business, or related field.
• Experience managing airline operations or customer service teams.
• Ability to defuse conflicts and build a collaborative team.
• Strong organizational and multi-tasking abilities.
• Familiarity with internal controls processes.
• Proficient in Microsoft Office Suite.

Responsibilities

• Coach and develop the team; provide career guidance.
• Correct non-compliant behavior and apply disciplinary action as needed.
• Align daily work with company culture, policies, and goals.
• Oversee department operations per established policies.
• Lead staff across varied duties; ensure on-time performance.
• Prepare daily/weekly/monthly operational reports.
• Drive motorized equipment as required.
• Provide coverage when employee absence affects operations.

Skills

Organizational skills

Multitasking

Conflict resolution

Interpersonal skills

Adaptability

Education

Bachelor's degree in Aviation, Business, or related field

Tools

Microsoft Office

Job description

Piedmont Airlines, Inc. in Portland, ME is seeking a Customer Service Supervisor to lead the station’s customer service operations and ensure on-time performance.

You will coach staff, handle disciplinary actions, manage daily reports, and coordinate with management to implement policies. The role requires strong organization, multitasking, and the ability to work with diverse teams. This position offers airline benefits and growth opportunities.