Aviation Customer Service Leader

Piedmont Airlines, Inc.; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Boston, MA to lead the station’s customer service team and manage operations in line with company policies.

The role requires strong organizational skills, multitasking ability, and experience supervising airline staff. You will report to the General Manager, oversee shift performance, and ensure safe, on-time service for passengers and partners.

Qualifications

• Bachelor’s degree or higher in Aviation, Business, or related field.
• Previous airline management experience is preferred.
• Strong knowledge of airport procedures, gate and ramp operations.
• Proficiency with Microsoft Office Suite.
• Experience with internal controls for accountable items.

Responsibilities

• Coach and develop team members and manage career progression.
• Enforce policies, handle disciplinary actions as needed.
• Oversee daily/weekly/monthly reports and performance metrics.
• Ensure on-time performance and high-quality customer service.
• Supervise staff and coordinate with management to meet objectives.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict defusal

Microsoft Office

Internal controls

Airport procedures

QIK knowledge

Education

Bachelor’s Degree in Aviation or Business

Tools

QIK

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Boston, MA to lead the station’s customer service team and manage operations in line with company policies.

The role requires strong organizational skills, multitasking ability, and experience supervising airline staff. You will report to the General Manager, oversee shift performance, and ensure safe, on-time service for passengers and partners.