Aviation Customer Service Supervisor - Lead & Develop Team

Piedmont Airlines, Inc.; Daytona Beach (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Job summary

Piedmont Airlines, Inc. in Daytona Beach, FL, is seeking a Customer Service Supervisor to lead the station's operations and coach a diverse team. The role focuses on ensuring on-time performance, high-quality customer service, and adherence to policies.

You will report to the General Manager and work with management and support staff to optimize daily outcomes. The ideal candidate has a strong background in aviation or customer service leadership, with proficiency in Microsoft Office.

Qualifications

• Strong organizational and multitasking abilities are essential.
• Ability to work independently and meet deadlines.
• Experience collaborating with all management levels is preferred.

Responsibilities

• Coach and develop team members.
• Apply disciplinary actions as required.
• Understand and implement company culture, policies and goals.
• Manage department operations per policies and procedures.
• Supervise and monitor staff to ensure on-time performance and quality service.
• Prepare daily/weekly/monthly reports and analyze performance.

Skills

Excellent organizational skills

Multitasking

Independent work

Management collaboration

Conflict resolution

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. in Daytona Beach, FL, is seeking a Customer Service Supervisor to lead the station's operations and coach a diverse team. The role focuses on ensuring on-time performance, high-quality customer service, and adherence to policies.

You will report to the General Manager and work with management and support staff to optimize daily outcomes. The ideal candidate has a strong background in aviation or customer service leadership, with proficiency in Microsoft Office.