Aviation Customer Service Supervisor - Lead & Develop Team

Towson; United States; On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental benefits

Job summary

A leading airline company in the United States is seeking a motivated Customer Service Supervisor to manage operational activities and lead a team. Responsibilities include coaching team members, ensuring compliance with policies, and maximizing performance. Ideal candidates will have strong organizational skills, the ability to manage diverse teams, and previous experience in customer service operations. This role offers competitive pay with benefits including travel opportunities.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Ablity to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Supervise, direct, and monitor personnel in the completion of their duties.
• Administer daily, weekly, and monthly reports.
• Maximize operational performance for the station.

Skills

Excellent organizational skills

Ability to multi-task

Ability to work independently

Conflict resolution skills

Familiarity with Microsoft Office Suite

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

A leading airline company in the United States is seeking a motivated Customer Service Supervisor to manage operational activities and lead a team. Responsibilities include coaching team members, ensuring compliance with policies, and maximizing performance. Ideal candidates will have strong organizational skills, the ability to manage diverse teams, and previous experience in customer service operations. This role offers competitive pay with benefits including travel opportunities.