Aviation Customer Service Supervisor - 401(k) & Benefits

Skyservice; Redmond (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice, North America’s leader in business aviation, seeks an experienced Customer Service Supervisor to lead CSRs and concierges at our Redmond operation. You will mentor staff, schedule shifts, and coordinate ground support for flight crews.

The role requires strong communication, time management, and a proactive, client-focused approach. We offer a competitive benefits package and a collaborative, growth-driven team.

Qualifications

• 5-7 years in a discerning customer service environment.
• Strong time management and organizational skills.
• Experience with project management.
• Ability to read and comprehend business documents and procedures.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide supervision, leadership, and mentoring to Customer Service Representatives.
• Ensure compliance with internal rules and safety procedures.
• Manage scheduling for CSRs and concierges, including vacations and overtime.
• Attract and retain new customers through proactive service initiatives.
• Coordinate ground support for flight crews and passenger needs.

Skills

Customer service

Time management

Project management

Reading comprehension

Communication

Interpersonal skills

Organizational skills

Education

High school diploma

Tools

MS Office

Job description

Skyservice, North America’s leader in business aviation, seeks an experienced Customer Service Supervisor to lead CSRs and concierges at our Redmond operation. You will mentor staff, schedule shifts, and coordinate ground support for flight crews.

The role requires strong communication, time management, and a proactive, client-focused approach. We offer a competitive benefits package and a collaborative, growth-driven team.