Aviation Customer Service Supervisor - Team Lead

inMy Jet; Redmond (OR); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice is seeking an experienced Customer Service Supervisor to lead CSRs and Concierges at our Redmond, OR location. You will oversee scheduling, training, and performance, ensuring top-tier service for flight crews and guests as part of our Skyservice operations.

The role requires 5–7 years in a discerning customer service setting, strong communication, and solid knowledge of MS Office. Aviation experience is preferred but not required; join a team committed to safety and exceptional guest

Qualifications

• 5+ years of experience in a discerning customer service environment.
• Strong time management and prioritization abilities.
• Experience in project management and coordinating multiple tasks.
• Excellent written and verbal communication; ability to present information clearly.
• Proficient in MS Office; willingness to learn new systems quickly.
• Strong interpersonal skills and conflict resolution capabilities.
• Detail-oriented with ability to work under time pressure and meet deadlines.
• Ability to supervise and mentor CSRs/Concierges and collaborate with teams.
• High school diploma or GED required; aviation experience preferred but not mandatory.

Responsibilities

• Provide supervision, leadership support and mentoring to Customer Service Representatives.
• Lead by example and ensure compliance with internal and client rules and procedures.
• Schedule and manage time for CSRs/Concierges, including vacations and overtime within budget.
• Develop ways to attract and retain customers.
• Deliver high-level customer service aligned with Skyservice standards.
• Coordinate arrivals and departures of customers to ensure smooth operations.
• Assist flight crews with fuel, hotel, catering, limo/shuttle, and other ground services.
• Maintain clear communication between customers, line service crew, CSRs and management.
• Greet passengers, maintain a harmonious atmosphere, and assist with directions to facilities.
• Maintain Aircraft Entry Log, ensure accurate billing and secure handling of payments.
• Handle multi-line calls and maintain two-way radio communication with incoming flights.
• Resolve staff, crew, and guest concerns; escalate when needed.
• Maintain security passes and monitor ramp for security issues.
• Support base meetings and assist base team as required.

Skills

Customer service

Time management

Project management

MS Office

Communication skills

Interpersonal skills

Detail-oriented

Multi-tasking

Problem solving

Team leadership

Education

High school diploma or GED

Aviation knowledge beneficial

Tools

CRM software

Job description

Skyservice is seeking an experienced Customer Service Supervisor to lead CSRs and Concierges at our Redmond, OR location. You will oversee scheduling, training, and performance, ensuring top-tier service for flight crews and guests as part of our Skyservice operations.

The role requires 5–7 years in a discerning customer service setting, strong communication, and solid knowledge of MS Office. Aviation experience is preferred but not required; join a team committed to safety and exceptional guest