Aviation Customer Service Lead — Training & Operations

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Norfolk (VA); On-site; USD 31,000 - 42,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC. seeks a Lead Customer Service Agent to oversee airline product and direct, train, and support CS Agents, ensuring safety, quality, and compliance with regulations. The role emphasizes integrity, professionalism, and customer focus.

The position requires managing front-line staff, scheduling training, and coordinating with TSA and air carriers. Evening/weekend shifts are possible.

Qualifications

• 1 year of experience in the aviation industry.
• 6 months of experience equivalent to Airline Service Agent or Ramp Services.
• Knowledge of FAA/TSA security directives and procedures.

Responsibilities

• Plans, directs, and participates in CS operations for both contracted and charter flights.
• Directs and trains CS Agents; maintains training records.
• Schedules OJT and keeps records.
• Completes deposits and daily sales reports; prepares required reports.
• Troubleshoots agent and passenger issues with short and long term solutions.
• Reviews flight schedule and informs Station Manager as required.

Skills

Customer Service Leadership

Training & Coaching

Communication

Job description

TREGO DUGAN AVIATION OF GRAND ISLAND INC. seeks a Lead Customer Service Agent to oversee airline product and direct, train, and support CS Agents, ensuring safety, quality, and compliance with regulations. The role emphasizes integrity, professionalism, and customer focus.

The position requires managing front-line staff, scheduling training, and coordinating with TSA and air carriers. Evening/weekend shifts are possible.