Senior Passenger Service Lead - Airline Ground Ops

Trego-Dugan Aviation Inc; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Lead Customer Service Agent in Phoenix, Arizona. The successful candidate will oversee operations for commercial and charter flights, ensuring compliance with safety and quality standards.

Responsibilities include training Customer Service Agents, coordinating with air carriers and TSA, and managing ground service activities. Candidates must have at least 1 year of aviation experience and a strong customer service focus.

Qualifications

• Experience in the aviation industry for at least 1 year.
• 6 months of experience as an Airline Service Agent including ticketing or Ramp Services.

Responsibilities

• Lead Customer Service operations for both commercial flights and charter aircraft.
• Train and supervise Customer Service Agents.
• Coordinate activities with air carrier personnel and TSA.
• Ensure compliance with FAA and TSA regulations.

Skills

Customer service focus

Communication skills

Problem-solving

Team orientation

Attention to detail

Education

1 year of experience in the aviation industry

At least 6 months as Airline Service Agent

Job description

Trego-Dugan Aviation Inc is seeking a Lead Customer Service Agent in Phoenix, Arizona. The successful candidate will oversee operations for commercial and charter flights, ensuring compliance with safety and quality standards.

Responsibilities include training Customer Service Agents, coordinating with air carriers and TSA, and managing ground service activities. Candidates must have at least 1 year of aviation experience and a strong customer service focus.