Aviation Customer Service Lead — Growth & Excellence

Piedmont Airlines, Inc.; Phoenix (AZ); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Descripción de la vacante

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Phoenix to lead daily operations and frontline staff. You will coach team members, uphold company policies, and drive on-time performance and quality customer service across shifts.

Ideal candidates have strong organizational skills, the ability to multitask, and experience working with management and support staff. This role requires flexibility for varied shifts and occasional weekend coverage.

Formación

• Strong organizational and multitasking abilities.
• Ability to work with all management levels and staff.
• Conflict resolution and coaching skills.

Responsabilidades

• Coach and develop the team.
• Manage operational activities per policies.
• Oversee staff and daily/weekly/monthly reports.
• Ensure on-time performance and quality customer service.
• Support scheduling and ramp/ gate operations as needed.

Conocimientos

Organizational skills

Multitasking

Conflict resolution

Team leadership

Communication

Educación

Bachelor's Degree in Aviation or Business

Herramientas

Microsoft Office Suite

Descripción del empleo

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Phoenix to lead daily operations and frontline staff. You will coach team members, uphold company policies, and drive on-time performance and quality customer service across shifts.

Ideal candidates have strong organizational skills, the ability to multitask, and experience working with management and support staff. This role requires flexibility for varied shifts and occasional weekend coverage.