Aviation Customer Experience Specialist

Automatic Data Processing, Inc.; Tuscaloosa (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Ascension FBO is seeking a Customer Service Representative in Tuscaloosa, AL. The role focuses on delivering outstanding customer experiences, coordinating aircraft services, and assisting customers with reservations and related needs. You will work closely with team members to ensure a smooth, safety-oriented operation.

The ideal candidate has at least 2 years in customer service, professional demeanor, and strong communication skills in a collaborative aviation environment.

Qualifications

• Minimum 2 years customer service experience.
• High School Diploma or GED required.
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in a safety-conscious, customer-centric culture.
• Excellent verbal and written communication skills.
• Stable job history.

Responsibilities

• Provide assistance to customers with questions, concerns, and hotel reservations.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members by radio and other means.
• Proactively engage with customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Ascension FBO is seeking a Customer Service Representative in Tuscaloosa, AL. The role focuses on delivering outstanding customer experiences, coordinating aircraft services, and assisting customers with reservations and related needs. You will work closely with team members to ensure a smooth, safety-oriented operation.

The ideal candidate has at least 2 years in customer service, professional demeanor, and strong communication skills in a collaborative aviation environment.