Aviation Front Desk Specialist: Customer Care FlightOps

Atlantic Aviation; Birmingham (AL); On-site; USD 19,000 - 26,000; Full time

Job summary

Atlantic Aviation is seeking a Front Desk Customer Service Representative in Birmingham, AL. You will be the first point of contact for clientele arriving at the facility and interact with corporate flight departments and high-profile clients.

The role involves coordinating services for corporate aircraft, cargo and passenger charters, and other general aviation activities. Responsibilities include providing professional service, making reservations, processing purchases and fuel transactions,

Qualifications

• Customer service/hospitality experience.
• High school diploma or GED certificate.
• 18 years of age.
• A valid state driver’s license.
• Ability to comprehend and perform basic math calculations.

Responsibilities

• Provide customers with professional service and assistance.
• Make hotel and catering reservations for inbound and outbound aircraft.
• Process customer purchases and fuel transactions.
• Work closely with line service personnel and pilots, ensuring all customer service needs are met.
• Occasional travel may be required to support another Atlantic location.
• You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Skills

Customer service/hospitality

High school diploma

18 years old

Driver's license

Basic math

Education

High School Diploma or GED

Job description

Atlantic Aviation is seeking a Front Desk Customer Service Representative in Birmingham, AL. You will be the first point of contact for clientele arriving at the facility and interact with corporate flight departments and high-profile clients.

The role involves coordinating services for corporate aircraft, cargo and passenger charters, and other general aviation activities. Responsibilities include providing professional service, making reservations, processing purchases and fuel transactions,