Aviation Customer Experience Associate

Ascension FBO Network; Northport (AL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Ascension FBO Network in Tuscaloosa, AL is seeking a Customer Service Representative to assist travelers with questions, bookings, and airport services, delivering a friendly, professional experience.

You will coordinate aircraft services, educate customers on pricing, and process invoices while maintaining strong safety and customer-centric standards.

The role requires at least two years in customer service, a high school diploma, and a team-focused, reliable attitude.

Competenze

• Minimum 2 years customer service experience.
• High School Diploma or GED.
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong SOPs, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel.
• Stable job history.

Mansioni

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Conoscenze

Customer service experience

Interpersonal skills

MS Word

MS Excel

Formazione

High School Diploma or GED

Strumenti

MS Word

MS Excel

Descrizione del lavoro

Ascension FBO Network in Tuscaloosa, AL is seeking a Customer Service Representative to assist travelers with questions, bookings, and airport services, delivering a friendly, professional experience.

You will coordinate aircraft services, educate customers on pricing, and process invoices while maintaining strong safety and customer-centric standards.

The role requires at least two years in customer service, a high school diploma, and a team-focused, reliable attitude.