Aviation Customer Experience Specialist

Ascension FBO Network; Tuscaloosa (AL); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Ascension FBO Network in Tuscaloosa is seeking a Customer Service Representative to join its aviation-focused team. You will help travelers with inquiries, arrange hotel stays, provide directions to local attractions, and assist with transportation, ensuring a smooth, customer-centric experience.

The role involves coordinating aircraft services, communicating with team via radio, educating customers on pricing and programs, and handling invoices.

Competenze

• Minimum 2 years customer service experience.
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel
• Stable job history

Mansioni

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro‑active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Conoscenze

Customer service

Communication

Team player

Interpersonal skills

Formazione

High School Diploma or GED

Strumenti

MS Word

MS Excel

Descrizione del lavoro

Ascension FBO Network in Tuscaloosa is seeking a Customer Service Representative to join its aviation-focused team. You will help travelers with inquiries, arrange hotel stays, provide directions to local attractions, and assist with transportation, ensuring a smooth, customer-centric experience.

The role involves coordinating aircraft services, communicating with team via radio, educating customers on pricing and programs, and handling invoices.