Customer Service Representative

ADP; Tuscaloosa (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Ascension FBO is seeking a Customer Service Representative in Tuscaloosa, AL. The role focuses on delivering outstanding customer experiences, coordinating aircraft services, and assisting customers with reservations and related needs. You will work closely with team members to ensure a smooth, safety-oriented operation.

The ideal candidate has at least 2 years in customer service, professional demeanor, and strong communication skills in a collaborative aviation environment.

Qualifications

• Minimum 2 years customer service experience.
• High School Diploma or GED required.
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in a safety-conscious, customer-centric culture.
• Excellent verbal and written communication skills.
• Stable job history.

Responsibilities

• Provide assistance to customers with questions, concerns, and hotel reservations.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members by radio and other means.
• Proactively engage with customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Tuscaloosa, AL, US

2 days ago Requisition ID: 1732

Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.

Job Responsibilities:

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Position Requirements:

• Minimum 2 years customer service experience
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel
• Stable job history

Physical Requirements:

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
• May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability s tatus.