Aviation Customer Experience Specialist

Sheltair; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheltair in Tampa is seeking a customer service representative to greet pilots and passengers, manage schedules, fuel orders, and coordinate travel arrangements. The role requires a positive attitude, accuracy, and the ability to work in a fast-paced aviation environment.

You will input invoicing data, process payments, and maintain records while supporting a busy front desk. Candidates should have a high school diploma, strong communication skills, and a professional appearance.

Qualifications

• High school diploma or GED; an Associate’s degree is preferred.
• Experience in a dynamic, multi-tasking environment.
• Two to four years’ relevant experience; strong customer service skills.

Responsibilities

• Assist pilots and passengers with fuel orders, arrivals/departures notices, and hotel/catering arrangements.
• Enter invoicing, payments, and fuel records data.
• Provide service over telephone, radio, email and facsimile communications.
• Stock and clean the pilot/passenger area; ensure coffee and beverages are available.

Skills

Customer service

Multitasking

Communication

Typing 40–60 wpm

Data entry

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Sheltair in Tampa is seeking a customer service representative to greet pilots and passengers, manage schedules, fuel orders, and coordinate travel arrangements. The role requires a positive attitude, accuracy, and the ability to work in a fast-paced aviation environment.

You will input invoicing data, process payments, and maintain records while supporting a busy front desk. Candidates should have a high school diploma, strong communication skills, and a professional appearance.