Aviation CSR: Dynamic Pilot & Passenger Support

Sheltair Aviation; Clearwater, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheltair Aviation in Clearwater, FL seeks a Customer Service Representative to assist pilots and passengers, process fuel orders, flight notices, reservations, hotel and catering arrangements, and related data entry.

Qualifications include a High School diploma or GED (Associate’s degree preferred), 2–4 years’ relevant experience, strong communication and customer service skills, proficiency with Microsoft Office, typing 40–60 WPM, and a valid driver’s license.

Qualifications

• High School diploma or GED required (Associate’s degree preferred).
• Two to four years of relevant experience in a dynamic, multi-tasking environment.
• Proficiency in Microsoft Office suite.
• Typing speed of 40–60 words per minute.
• Valid driver’s license.
• Professional appearance and strong interpersonal skills.
• Must pass pre-employment drug screen and background check.

Responsibilities

• Assist pilots and passengers with fuel orders, online times, arrivals/departures notices, directions, and reservations.
• Enter data related to invoicing, payment processing and fuel records.
• Coordinate hotel and catering arrangements, vehicle rentals, and other passenger services.
• Assist with general cleaning and stocking of pilot and passenger areas.
• Adapt to changing work hours, schedules, and weekend shifts.

Skills

Interpersonal skills

Communication

Customer service

Typing speed 40-60 WPM

Microsoft Office

Data entry

Organizational skills

Problem solving

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

Sheltair Aviation in Clearwater, FL seeks a Customer Service Representative to assist pilots and passengers, process fuel orders, flight notices, reservations, hotel and catering arrangements, and related data entry.

Qualifications include a High School diploma or GED (Associate’s degree preferred), 2–4 years’ relevant experience, strong communication and customer service skills, proficiency with Microsoft Office, typing 40–60 WPM, and a valid driver’s license.