Aviation Customer Service Specialist — Pilot & Passenger Support

Sheltair; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheltair in Florida seeks a Customer Service Representative to manage daily interactions with pilots and passengers, process fuel orders, reservations, and travel arrangements. The role requires accuracy, strong communication, and the ability to adapt to a fast-paced aviation environment.

Responsibilities include data entry for invoicing and fuel records, with occasional weekend shifts. Equal opportunity employer and team-oriented culture are emphasized.

Qualifications

• High School diploma or GED; an Associate’s degree preferred.
• Experience in a dynamic, multi-tasking environment.
• Two to four years’ relevant experience.
• Strong interpersonal, communication, organizational and customer service skills.
• A valid driver’s license.
• Proficiency in basic math.
• Proficiency in the Microsoft Office suite of products.
• Typing speed of at least 40 - 60 words per minute.
• A professional appearance.
• Must pass pre employment drug screen and background check following FAA and DOT guidelines.

Responsibilities

• Assisting and/or providing pilots and passengers with fuel orders, online times, notices of arrivals/departures, verbal and written directions, vehicle rental, hotel and catering arrangements, and related communications.
• Entering data related to invoicing, payment processing and fuel records.
• General cleaning and stocking the pilot and passenger area with coffee, water and other items.
• Accommodating changing work hours, variable schedules, and weekend work as required.

Skills

Customer service

Multitasking

Communication

Data entry

Typing 40-60 wpm

Microsoft Office

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

Sheltair in Florida seeks a Customer Service Representative to manage daily interactions with pilots and passengers, process fuel orders, reservations, and travel arrangements. The role requires accuracy, strong communication, and the ability to adapt to a fast-paced aviation environment.

Responsibilities include data entry for invoicing and fuel records, with occasional weekend shifts. Equal opportunity employer and team-oriented culture are emphasized.