Aviation Customer Service Specialist Weekend Shifts

Paycom; Canton (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Avflight Akron-Canton in Canton, OH is seeking a Customer Service Representative to greet and assist aircraft crews and passengers with a range of services. You will be the first point of contact and ensure professional service and solutions at our facility.

The ideal candidate has strong communication skills, is comfortable with basic computer tasks and phone systems, and can work weekends/holidays as needed. A high school diploma or GED is required; aviation experience is a plus.

Qualifications

• High school diploma or GED required.
• Hospitality or customer service experience a plus.
• Able to learn multi-line phone system, email, filing, faxing and basic computer skills.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight's services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned. Must be open to weekends and holidays.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Phone handling

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Avflight Akron-Canton in Canton, OH is seeking a Customer Service Representative to greet and assist aircraft crews and passengers with a range of services. You will be the first point of contact and ensure professional service and solutions at our facility.

The ideal candidate has strong communication skills, is comfortable with basic computer tasks and phone systems, and can work weekends/holidays as needed. A high school diploma or GED is required; aviation experience is a plus.