Aviation Customer Experience Specialist

ADP; Hamilton (MT); On-site; USD 36,000 - 42,000; Full time

Job summary

Ascension FBO is seeking a Customer Service Representative in Hamilton, MT. You will support customers with inquiries, reservations, and transportation, while coordinating aircraft services and facilitating smooth operations.

The role requires at least 2 years in customer service, a polished, professional demeanor, and strong written and verbal communication skills. Teamwork and safety-focused attitude are essential, with occasional overtime as needed.

Qualifications

• Minimum 2 years of customer service experience.
• High School Diploma or GED required.
• Polished and professional demeanor.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Provide assistance to customers with questions, concerns, and hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members via radio and other means.
• Proactively engage with customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Skills

Customer service

Interpersonal communication

Teamwork

Verbal communication

Problem solving

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Ascension FBO is seeking a Customer Service Representative in Hamilton, MT. You will support customers with inquiries, reservations, and transportation, while coordinating aircraft services and facilitating smooth operations.

The role requires at least 2 years in customer service, a polished, professional demeanor, and strong written and verbal communication skills. Teamwork and safety-focused attitude are essential, with occasional overtime as needed.