Aviation Customer Experience Agent

handwerker; Teterboro (NJ); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Tuition reimbursement

Job summary

Jet Aviation is seeking a Customer Service Agent at our FBO to warmly assist passengers and crew from arrival to departure, handling service requests, questions, and feedback while delivering seamless, professional experiences.

The role requires 1–2 years in an FBO or customer service, a high school diploma, proficient English, calm under pressure, strong customer orientation, and flexibility to work a rotating schedule with airport ID badge within 30 days.

Qualifications

• 1–2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.

Skills

Customer service

English proficiency

Communication skills

Flexibility

Team player

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent at our FBO to warmly assist passengers and crew from arrival to departure, handling service requests, questions, and feedback while delivering seamless, professional experiences.

The role requires 1–2 years in an FBO or customer service, a high school diploma, proficient English, calm under pressure, strong customer orientation, and flexibility to work a rotating schedule with airport ID badge within 30 days.