Aviation Customer Experience Specialist

Ascension FBO Network; Tuscaloosa (AL); On-site; USD 31,000 - 38,000; Full time

Job summary

Ascension FBO Network in Tuscaloosa, AL, is seeking a Customer Service Representative to deliver outstanding experiences for aviation clients. You will assist customers with questions, coordinate services, and communicate with the team to ensure smooth operations.

The role requires at least two years in customer service, a high school diploma, and a professional demeanor. Strong verbal skills and proficiency with MS Word/Excel are expected.

Qualifications

• Minimum 2 years of customer service experience.
• High School Diploma or GED.
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Excellent interpersonal and verbal communication skills.
• Proficient with MS Word and MS Excel.
• Stable job history.

Responsibilities

• Assist customers with questions, hotel reservations, and transportation arrangements.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members via radio and other channels.
• Proactively engage customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Skills

Customer service experience

Interpersonal communication

Team collaboration

Professional demeanor

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Ascension FBO Network in Tuscaloosa, AL, is seeking a Customer Service Representative to deliver outstanding experiences for aviation clients. You will assist customers with questions, coordinate services, and communicate with the team to ensure smooth operations.

The role requires at least two years in customer service, a high school diploma, and a professional demeanor. Strong verbal skills and proficiency with MS Word/Excel are expected.