Customer Service Representative

Ascension FBO Network; Tuscaloosa (AL); On-site; USD 31,000 - 38,000; Full time

Job summary

Ascension FBO Network in Tuscaloosa, AL, is seeking a Customer Service Representative to deliver outstanding experiences for aviation clients. You will assist customers with questions, coordinate services, and communicate with the team to ensure smooth operations.

The role requires at least two years in customer service, a high school diploma, and a professional demeanor. Strong verbal skills and proficiency with MS Word/Excel are expected.

Qualifications

• Minimum 2 years of customer service experience.
• High School Diploma or GED.
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Excellent interpersonal and verbal communication skills.
• Proficient with MS Word and MS Excel.
• Stable job history.

Responsibilities

• Assist customers with questions, hotel reservations, and transportation arrangements.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members via radio and other channels.
• Proactively engage customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Skills

Customer service experience

Interpersonal communication

Team collaboration

Professional demeanor

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.

Job Responsibilities:

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Position Requirements:

• Minimum 2 years customer service experience
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel
• Stable job history

Physical Requirements:

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
• May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.