Aviation Customer Experience Specialist

West Virginia International Yeager Airport; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia International Yeager Airport is seeking a Customer Service Representative for the FBO operation. The role requires greeting customers, managing reservations, coordinating hotel and rental services, and supporting aircraft departures and arrivals.

You will work with the Customer Service Manager and colleagues to maintain CRW standards. Ideal candidates have high school graduation and hospitality or airport experience preferred.

Qualifications

• Deliver a world class level of customer service to every customer.
• Must be motivated and willing to deliver customer service to CRW standards.
• Must work with the Customer Service Manager and fellow co-workers to develop skills while following policies and procedures.
• Must work as a team with every Airport employee involved in the FBO operation.
• Multi-tasking skills are essential.

Responsibilities

• Meet, greet and aid all customers entering FBO with a positive attitude.
• Staffs counter in FBO terminal building.
• Greets aircraft on general aviation ramp.
• Builds relationships with base and regular customers.
• Answer telephones in a timely and professional manner.
• Making rental car reservations and completing reservation forms.
• Driving the customer and rental cars.
• Making hotel reservations.
• Taking and submitting catering orders.
• Scheduling aircraft departure and arrivals.
• Filling out fuel and service orders.
• Reconciling and completing the prior day’s fuel inventory and sales.
• Receiving, recording and relaying aircraft departure information and dispatching to the Line Service Technicians.
• Dispatching Line Service Technicians and giving inbound aircraft airport advisories.
• The general cleaning of the FBO, and keeping lobby area neat and tidy.

Skills

Customer service

Teamwork

Multi-tasking

Education

High school graduation

Job description

West Virginia International Yeager Airport is seeking a Customer Service Representative for the FBO operation. The role requires greeting customers, managing reservations, coordinating hotel and rental services, and supporting aircraft departures and arrivals.

You will work with the Customer Service Manager and colleagues to maintain CRW standards. Ideal candidates have high school graduation and hospitality or airport experience preferred.