Customer Service Manager

Million Air; Birmingham (AL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Paid time off

Job summary

Million Air Birmingham is seeking a Customer Service Manager to lead a high-performing aviation hospitality team and drive sales growth. You will supervise daily operations, coordinate with the General Manager, pilots, and sales staff, and ensure exceptional service for all customers.

The role requires hands-on leadership, excellent communication, and a clean driving record. It is exempt, full-time, with potential travel to industry events and a preference for bilingual candidates.

Qualifications

• Customer service experience preferably in the service industry.
• College degree preferred; HS diploma accepted.
• Aviation/Hospitality customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
• Oversee invoicing for services for accuracy and completeness
• Review customer service team payroll, manage overtime, and submit to payroll for processing
• Responsible for hiring process to create a well-rounded team with customer and safety focus
• Act on any reports of service failures or customer concerns until resolved to customers satisfaction
• Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Skills

Customer focus

Communication

Computer skills

Math

Driving

Bi-lingual

Education

College degree preferred

High School Diploma accepted

Tools

Microsoft Office

Point of sale (POS) systems

Job description

• 65,000.00-70,000.00 per year Opportunity for monthly bonus
• Full Time
• 401K, Medical, Dental, Vision, Paid time off

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.

Objective

The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.

Responsibilities and Duties

• 1. Greet customers in a friendly, professional manner
• 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
• 3. Oversee invoicing for services for accuracy and completeness
• 4. Review customer service team payroll, manage overtime, and submit to payroll for processing
• 5. Responsible for hiring process to create a well-rounded team with customer and safety focus
• 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction
• 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
• 2. Communicate with customers and employees in person, on phone, and through radio communications
• 3. Strong computer skills including Microsoft office products and point of sale programs
• 4. Basic mathematical knowledge
• 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• 6. Bi-lingual preferred

Reporting Relationship

This position reports to the General Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• 1. Must be able to lift 25 pounds
• 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

• This is an exempt position
• This position may require working evenings and weekends, and on scheduled company holidays.

Travel

Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.

Education, Experience, and Eligibility Qualifications

• 1. Customer service experience preferably in the service industry
• 2. College degree preferred. High School Diploma accepted
• 3. Aviation/Hospitality customer service experience preferred
• 4. Ability to work evenings weekends, and holidays
• 5. Acceptable driving record
• 6. Ability to pass a background check
• 7. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.