Aviation Customer Experience Manager

Million Air; Birmingham (AL); Presencial; USD 65.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Medical

Dental

Vision

Paid time off

Descripción de la vacante

Million Air Birmingham is seeking a Customer Service Manager to lead a high-performing aviation hospitality team and drive sales growth. You will supervise daily operations, coordinate with the General Manager, pilots, and sales staff, and ensure exceptional service for all customers.

The role requires hands-on leadership, excellent communication, and a clean driving record. It is exempt, full-time, with potential travel to industry events and a preference for bilingual candidates.

Formación

• Customer service experience preferably in the service industry.
• College degree preferred; HS diploma accepted.
• Aviation/Hospitality customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsabilidades

• Greet customers in a friendly, professional manner
• Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
• Oversee invoicing for services for accuracy and completeness
• Review customer service team payroll, manage overtime, and submit to payroll for processing
• Responsible for hiring process to create a well-rounded team with customer and safety focus
• Act on any reports of service failures or customer concerns until resolved to customers satisfaction
• Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Conocimientos

Customer focus

Communication

Computer skills

Math

Driving

Bi-lingual

Educación

College degree preferred

High School Diploma accepted

Herramientas

Microsoft Office

Point of sale (POS) systems

Descripción del empleo

Million Air Birmingham is seeking a Customer Service Manager to lead a high-performing aviation hospitality team and drive sales growth. You will supervise daily operations, coordinate with the General Manager, pilots, and sales staff, and ensure exceptional service for all customers.

The role requires hands-on leadership, excellent communication, and a clean driving record. It is exempt, full-time, with potential travel to industry events and a preference for bilingual candidates.