Aviation Customer Experience Manager

Million Air; Houston (TX); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Paid time off

Job summary

Million Air seeks a Customer Service Manager to lead a high-performing team delivering exceptional service to internal and external customers in a aviation hospitality setting.

You will oversee invoicing, payroll review, and the hiring process to build a safety-focused, customer-centric team. Flexibility for evenings, weekends, and holidays is required; a clean driving record is essential.

Qualifications

• Customer service experience preferred in the service industry.
• College degree preferred; High School Diploma accepted.
• Aviation/Hospitality customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug-free employer with pre-employment and random screening.

Responsibilities

• Create and lead a customer service team focused on exceptional service for internal and external customers.
• Oversee invoicing for services for accuracy and completeness.
• Review customer service team payroll, manage overtime, and submit to payroll for processing.
• Responsible for hiring process to create a well-rounded team with customer and safety focus.
• Address and resolve any reports of service failures or customer concerns to satisfaction.
• Maintain vendor lists for hotels and ground transportation with negotiated rates for customers and pilots.
• Operate in a professional environment with safety compliance and occasional weather/aircraft exposure.

Skills

Customer focus

Communication skills

Computer skills

Mathematical ability

Clean driving record

Bi-lingual preferred

Education

College degree preferred

High School Diploma accepted

Tools

Microsoft Office

POS systems

Job description

Million Air seeks a Customer Service Manager to lead a high-performing team delivering exceptional service to internal and external customers in a aviation hospitality setting.

You will oversee invoicing, payroll review, and the hiring process to build a safety-focused, customer-centric team. Flexibility for evenings, weekends, and holidays is required; a clean driving record is essential.