Aviation Customer Concierge — Elite CSR & Guest Experience

Freeman Jet Center; Abilene (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical, dental, and vision insurance

Performance-based bonuses

Job summary

Freeman Jet Center in Abilene, TX seeks an Aviation Customer Service Representative to deliver elite service to crew and passengers. You will handle payments, invoicing, data entry, and POS transactions while coordinating with ground staff to ensure seamless ground services and invoicing.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced aviation environment.

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multitask and handle payments and invoicing accurately.
• Experience with POS and accounting software helpful.
• Willingness to work holidays and weekends.

Responsibilities

• Handle and route calls with courteous service.
• Assist customers face-to-face and process transactions.
• Enter data, email communications, track inventory, and process financials via POS.
• Maintain professionalism and support other team members.

Skills

Customer service

Communication skills

Multitasking

Data entry

Conflict resolution

Education

High School Diploma or equivalent

Tools

POS systems

Accounting systems

Excel

Job description

Freeman Jet Center in Abilene, TX seeks an Aviation Customer Service Representative to deliver elite service to crew and passengers. You will handle payments, invoicing, data entry, and POS transactions while coordinating with ground staff to ensure seamless ground services and invoicing.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced aviation environment.