Customer Service Representative

Freeman Holdings Group; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Medical, Dental, Vision

Job summary

Freeman Jet Center in the United States is seeking a full-time Aviation Customer Service Representative to deliver an elite level of service to crew and passengers. You will handle calls, assist on-site with over-the-counter sales, manage data entry and invoicing, and coordinate with ground staff to ensure timely services and invoicing.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced aviation environment.

Qualifications

• Customer service experience preferred but not required
• Must be able to process payments and input data accurately
• Face-to-face customer service experience is a plus
• Must have excellent communication and interpersonal skills

Responsibilities

• Handle and route calls with a customer-focused approach
• Engage with customers in over-the-counter sales
• Enter data, manage emails, track inventory, and process financial transactions via POS
• Maintain professionalism and attention to detail in all tasks
• Connect clients to the appropriate personnel
• Provide administrative support as needed

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Customer focus

Friendly demeanor

Education

High School Diploma or equivalent

Tools

POS systems

Excel

Accounting systems

Microsoft Office

Job description

Description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 to you? Interested in a comprehensive benefits package including medical, dental, vision, paid time off, a matching 401(k), and bonuses, along with competitive pay? Then you will love being a valued part of our winning team!

The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.

Requirements

Customer Service Representative (CSR) Qualifications:

• Previous customer service experience preferred but not required
• Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
• Experience preferred in providing top-quality customer service in a face-to-face setting.
• Friendly and attentive personality
• Excellent interpersonal and communication skills
• Experience with conflict resolution in a customer service environment
• Exceptional ability to attend to details
• Computer skills (e.g., POS systems, accounting systems, Excel).
• High School Diploma or equivalent
• Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work.
• Must be able to work Holidays and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero-tolerance drug-free employer; includes pre-employment and random screening

CSR Duties Include:

• Handling and routing telephone calls with customer-oriented level of service
• Face-to-face interactions with customers during over-the-counter sales
• Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems
• Excellent attention to detail while ensuring timely and efficient service
• Connecting clients to appropriate personnel
• Performing administrative support tasks as needed
• Maintaining professionalism

Competencies:

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, by phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by the company’s insurance policy (requires a clean driving record)

Reporting Relationship:

This position reports to the Customer Service Manager

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Other duties as assigned by management

Benefits:

Our comprehensive package includes a matching 401(k) program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

Job Type:

Full-time

AAP/EEO Statement

Freeman Jet Center is an Equal Opportunity Employer

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.