Aviation Concierge & Customer Service Associate (Part-Time)

Freeman Jet Center; New Iberia (LA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off (PTO)

Matching 401K

Bonuses

Job summary

Freeman Jet Center in New Iberia, LA, is seeking an Aviation Customer Service Representative to provide elite service to crew and passengers, coordinating ground services and ensuring invoiced outcomes. You will welcome guests, arrange reservations, and support daily operations with a focus on hospitality and accuracy.

This is a part-time role requiring flexibility for evenings, weekends, and holidays, with a comprehensive benefits package including medical, dental, vision, PTO, 401K matching,

Qualifications

• Customer service experience preferably in the service industry - 1 year required.
• High School Diploma or equivalent.
• Excel Data Base experience.
• Entry level position.
• Ability to work evenings weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Freeman Jet Center CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Skills

Customer service

Microsoft Office

Bi-lingual

Education

High School Diploma or equivalent

Excel Data Base experience

Tools

POS systems

Excel

Job description

Freeman Jet Center in New Iberia, LA, is seeking an Aviation Customer Service Representative to provide elite service to crew and passengers, coordinating ground services and ensuring invoiced outcomes. You will welcome guests, arrange reservations, and support daily operations with a focus on hospitality and accuracy.

This is a part-time role requiring flexibility for evenings, weekends, and holidays, with a comprehensive benefits package including medical, dental, vision, PTO, 401K matching,