Aviation Client Success Manager

Primeflight-Aviation-5; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

PrimeFlightAviation Services, Inc. seeks an Account Manager to maintain client records, ensure satisfaction, and promote new business.

You will manage payments, resolve issues, and assist in service or product selection, while building partnerships and meeting KPIs and SOPs. Responsibilities include developing client relationships, coordinating with internal teams, monitoring accounts, and delivering regular performance reports.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Must have a valid state-issued driver’s license with an acceptable driving record.
• Communicate effectively in English (reading, writing, speaking).
• Bilingual in English/Spanish a plus.
• 2 Years of Customer Management or Sales Experience.
• Knowledge of the Aviation Industry.
• Ability to access and interpret information in print and electronically.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their requirements and ensuring satisfaction.
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet goals.
• Coordinate with internal departments to ensure timely and effective service delivery.
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement.
• Prepare and present regular reports to clients, summarizing service performance and recommendations.
• Resolve client inquiries and issues promptly and professionally.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.
• Ensure each position is covered and all contract requirements are met.
• Assist with tip reporting, call out logs, passenger logs, and related forms as applicable.
• Ensure staff training on-the-job is provided.
• Communicate with airlines and other customers to provide exceptional service.
• Ensure staff safety standards are met.

Skills

Communication

Problem-solving

Travel experience

Bilingual English/Spanish

Tools

Word

Excel

PowerPoint

Outlook

Job description

PrimeFlightAviation Services, Inc. seeks an Account Manager to maintain client records, ensure satisfaction, and promote new business.

You will manage payments, resolve issues, and assist in service or product selection, while building partnerships and meeting KPIs and SOPs. Responsibilities include developing client relationships, coordinating with internal teams, monitoring accounts, and delivering regular performance reports.