Aviation Travel Account Manager - Client Growth

PrimeFlight Aviation Services; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

PrimeFlight Aviation Services is seeking an Account Manager to maintain client records, drive satisfaction, and promote new business in the Baltimore area. You will manage accounts, resolve issues, and support service or product selections.

The role emphasizes building partnerships, tracking performance against KPIs, and coordinating with internal teams to deliver on contracts. Strong communication, problem-solving, and aviation industry knowledge are essential.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Must have a valid state-issued driver’s license with an acceptable driving record.
• Communicate effectively in English (reading, writing, speaking).
• Bilingual in English/Spanish a plus.
• 2 Years of Customer Management or Sales Experience.
• Knowledge of the Aviation Industry.
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook.
• Ability to access and interpret information in print and electronically.
• Pass a background check and drug screen.
• Airlines are 24/7; flexible to work various shifts including nights, weekends, and holidays.
• Must be flexible to work extended hours on occasion.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction.
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals.
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients.
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement.
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations.
• Resolve client inquiries, concerns, and issues promptly and professionally.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.
• Ensure each position is covered and all requirements of the contract are met.
• Maintaining accurate timekeeping for payroll purposes.
• Assisting with tip reporting (if applicable), call out logs, passenger logs, electronic passenger assist by staff on shift or any required forms.
• Ensuring all incoming staff members have on-the-job training.
• Communicating with airlines and other customers to provide exceptional customer service.
• Ensure staff is meeting safety standards.
• Counseling, Coaching and Participating in Disciplinary Actions.
• Demonstrate regular, predictable attendance at job location.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.
• Perform any additional duties as assigned by management.

Skills

Customer management / sales experience

Excellent communication

Problem solving

Aviation industry knowledge

Bilingual English/Spanish (plus)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

PrimeFlight Aviation Services is seeking an Account Manager to maintain client records, drive satisfaction, and promote new business in the Baltimore area. You will manage accounts, resolve issues, and support service or product selections.

The role emphasizes building partnerships, tracking performance against KPIs, and coordinating with internal teams to deliver on contracts. Strong communication, problem-solving, and aviation industry knowledge are essential.