Aviation Account Manager — Growth & Client Success

Primeflight-Aviation-5; Carolina (PR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within a fast-paced, team-oriented aviation environment.

You will manage account payments, resolve issues, and assist in service or product selection while building new partnerships and meeting KPIs and SOPs. Strong communication and problem-solving skills, plus travel-industry experience, are required.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver’s license.
• Communicate effectively in English (reading, writing, speaking).
• Bilingual in English/Spanish a plus.
• Previous aviation experience in either ramp operations or customer service is required.
• 2 Years of Customer Management.
• Knowledge of the Aviation Industry.
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook.
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices.
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.
• Must be flexible to work extended hours on occasion to support our field operations.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction.
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals.
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients.
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement.
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations.
• Resolve client inquiries, concerns, and issues promptly and professionally.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.
• Ensuring each position is covered and all requirements of the contract are met.
• Maintaining accurate timekeeping for payroll purposes.
• Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms.
• Ensuring all incoming staff members have on-the-job training.
• Communicating with airlines and other customers to provide exceptional customer service.
• Ensure staff is meeting safety standards.
• Counseling, Coaching and Participating in Disciplinary Actions.
• Demonstrate regular, predictable attendance at job location.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.
• Perform any additional duties as assigned by management.

Skills

Communication

Customer management

Aviation experience

English proficiency

Bilingual English/Spanish

Tools

Word

Excel

PowerPoint

Outlook

Job description

PrimeFlight Aviation Services, Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within a fast-paced, team-oriented aviation environment.

You will manage account payments, resolve issues, and assist in service or product selection while building new partnerships and meeting KPIs and SOPs. Strong communication and problem-solving skills, plus travel-industry experience, are required.