Aviation Account & Partnerships Manager

Primeflight-Aviation-5; Tampa (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business in a fast-paced aviation environment.

You will manage account payments, resolve issues, and support service or product selection while building new partnerships and upholding KPIs and SOPs. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

Qualifications

• Must be 18 years of age or older.
• Authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking).
• Bilingual in English/Spanish a plus.
• 2 years of Customer Management or Sales experience.
• Knowledge of the Aviation Industry.
• Proficient in Word, Excel, PowerPoint, Outlook.
• Ability to access and interpret information on electronic devices (IPads/Tablets, Computers, Mobile devices).
• Pass a background check and drug screen.
• Eligible to acquire credentials/clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs).
• Aviation staff 24/7 shifts including nights, weekends and holidays.
• Willing to work extended hours as needed.

Responsibilities

• Develop and maintain strong relationships with clients and understand their requirements.
• Collaborate with clients to identify service improvements and solutions.
• Coordinate with internal departments to ensure timely delivery of services.
• Monitor client accounts, track performance metrics, and analyze data for trends.
• Prepare and present regular reports to clients with performance and recommendations.
• Resolve client inquiries, concerns, and issues promptly and professionally.
• Collaborate with sales to identify upsell and cross-sell opportunities.
• Ensure each position is covered and contract requirements are met.
• Maintain accurate payroll timekeeping and related records.
• Assist with tip reporting, call logs, records, and required forms.
• Ensure incoming staff have on-the-job training.
• Communicate with airlines and customers to provide exceptional service.
• Ensure staff meet safety standards.
• Counsel, coach and participate in disciplinary actions as needed.
• Maintain regular attendance at job location.
• Perform additional duties as assigned.

Skills

Customer management

Sales experience

Aviation industry knowledge

English proficiency

Bilingual (English/Spanish)

MS Office

Driver's license

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business in a fast-paced aviation environment.

You will manage account payments, resolve issues, and support service or product selection while building new partnerships and upholding KPIs and SOPs. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.