Luxury Aviation Client Services Associate

LV Aero, LLC; Santa Ana, Northern (CA, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Clay Lacy Aviation is seeking a Client Services Representative at John Wayne Airport (KSNA) to be the friendly first and last impression for clients. You will manage trips, coordinate services, and respond promptly to inquiries in a fast-paced aviation environment.

Located in Santa Ana, CA, the role offers a hourly wage with comprehensive benefits and a schedule that may include weekends and holidays. Prior aviation client relations or luxury hospitality experience is preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• One or more years of aviation client relations experience preferred; luxury hospitality backgrounds encouraged.
• Excellent verbal and written communication, fluent English, and professional presentation.

Responsibilities

• Welcome passengers, pilots, and flight attendants to ensure a seamless experience.
• Coordinate client trips including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and ground services for aircraft.
• Respond to client emails and phone calls promptly and professionally.
• Perform Operator duties as required and keep the lobby welcoming and stocked.
• Support other front-of-house functions as assigned.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Organizational skills

Independent work

Hospitality industry experience

Flexibility

Driver's license

Education

High school diploma or equivalent

Associate degree preferred

Job description

Clay Lacy Aviation is seeking a Client Services Representative at John Wayne Airport (KSNA) to be the friendly first and last impression for clients. You will manage trips, coordinate services, and respond promptly to inquiries in a fast-paced aviation environment.

Located in Santa Ana, CA, the role offers a hourly wage with comprehensive benefits and a schedule that may include weekends and holidays. Prior aviation client relations or luxury hospitality experience is preferred.