Client Services Representative | KSNA

LV Aero, LLC; Santa Ana, Northern (CA, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Clay Lacy Aviation is seeking a Client Services Representative at John Wayne Airport (KSNA) to be the friendly first and last impression for clients. You will manage trips, coordinate services, and respond promptly to inquiries in a fast-paced aviation environment.

Located in Santa Ana, CA, the role offers a hourly wage with comprehensive benefits and a schedule that may include weekends and holidays. Prior aviation client relations or luxury hospitality experience is preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• One or more years of aviation client relations experience preferred; luxury hospitality backgrounds encouraged.
• Excellent verbal and written communication, fluent English, and professional presentation.

Responsibilities

• Welcome passengers, pilots, and flight attendants to ensure a seamless experience.
• Coordinate client trips including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and ground services for aircraft.
• Respond to client emails and phone calls promptly and professionally.
• Perform Operator duties as required and keep the lobby welcoming and stocked.
• Support other front-of-house functions as assigned.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Organizational skills

Independent work

Hospitality industry experience

Flexibility

Driver's license

Education

High school diploma or equivalent

Associate degree preferred

Job description

We are always looking to connect with exceptional hospitality professionals for our Client Services team at John Wayne Airport (KSNA). As our operations continue to grow, we hire for this position on an ongoing basis. Qualified candidates will be contacted as openings become available.

Client Services Representatives are the heart of our Front Office Team — the first and last impression our clients have of Clay Lacy Aviation. This high-profile role calls for someone with genuine warmth, polished professionalism, and a can-do approach to every request, no matter how big or small.

• Location: Santa Ana, CA (KSNA)
• Compensation: $19.98 – $26.29 per hour, plus eligibility for comprehensive benefits
• Schedule: Shifts vary and may include early mornings, evenings, weekends, and holidays. Weekend availability is required.

What You'll Do

• Welcome passengers, pilots, and flight attendants, ensuring a seamless arrival and departure experience
• Coordinate every detail of client trips, including catering, ground transportation, hotel, restaurant, and golf reservations
• Arrange fuel orders and ground services for aircraft
• Respond to client emails and phone calls promptly and professionally
• Perform Operator duties as required
• Keep the lobby clean, welcoming, and fully stocked
• Support other front-of-house functions and duties as assigned

What We're Looking For

• A natural host — someone who anticipates needs, builds strong client relationships, and actively looks for ways to help
• Excellent verbal and written communication skills, with fluency in English
• Polished personal presentation and interpersonal skills
• Highly organized, detail-oriented, and comfortable working independently
• Thrives in a fast-paced environment and approaches challenges with urgency and enthusiasm
• Proficient in Microsoft Office; comfortable learning new systemsA collaborative teammate who earns trust through honesty, integrity, and authenticity
• Valid Class C driver's license with a clean driving record
• Flexible schedule with the ability to work varied shifts, weekends, and holidays

Education and Experience

• High school diploma or equivalent required; associate degree preferred
• One or more years of aviation client relations experience preferred; luxury hotel or other luxury hospitality backgrounds strongly encouraged to apply

Why Clay Lacy

For more than 55 years, Clay Lacy Aviation has set the standard in private aviation. Our client services team members are trusted with delivering an experience worthy of the world's most discerning travelers — and we invest in the people who make that happen, with comprehensive benefits and real opportunities to grow within the company.

Employment is contingent upon successful completion of a pre-employment drug test and background check.

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.