Aviation Cargo Office Supervisor — Lead & Safety Focus

Swissport; Boston (MA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Cargo Office Supervisor in the Boston area to lead warehouse and cargo operations, ensure timely documentation, and uphold regulatory and safety standards. The role focuses on supervising a team, managing overtime, and maintaining strong customer relations with airport authorities.

The position emphasizes quality, health, safety, and environmental responsibilities at the station, with a comprehensive benefits package and full-time employment.

Qualifications

• High school diploma or GED equivalent.
• Good command of English (verbal and written).
• Minimum of 2 years leadership experience.
• Ability to deal with conflicts.
• Strong oral and written communication skills.
• Ability to work under pressure.
• Customer focus and quality awareness.
• High standards in quality and service level agreements.
• Must be able to work flexible working hours.

Responsibilities

• Supervise/control staff assignment, reporting and absences.
• Control of staff overtime and compensation management.
• Maintain applicable safety and quality standards.
• Maintain, up-date company’s and customer manuals and documentation.
• Keep up to‑date with local emergency plan.
• Maintain good relations with customers and airport authorities.
• Report any irregularity and take appropriate action.
• Attend and contribute to internal meetings.
• Comply with company’s Standard Operating Procedures (SOP) and policies.

Skills

Leadership

Customer service

Communication

Conflict management

Work under pressure

Education

High school diploma or GED

Job description

Swissport is seeking a Cargo Office Supervisor in the Boston area to lead warehouse and cargo operations, ensure timely documentation, and uphold regulatory and safety standards. The role focuses on supervising a team, managing overtime, and maintaining strong customer relations with airport authorities.

The position emphasizes quality, health, safety, and environmental responsibilities at the station, with a comprehensive benefits package and full-time employment.