Aviation Cargo Office Supervisor — Lead Operations

Swissport International AG; Boston (MA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Boston seeks a Cargo Office Supervisor to oversee cargo handling operations, ensure documentation accuracy, and lead a team while maintaining safety and regulatory compliance.

The role carries a competitive hourly pay and benefits; flexibility in hours is expected to support airport operations. Strong leadership and English communication are essential for success.

Qualifications

• High school diploma or GED equivalent.
• Good command of the English language both verbal and written.
• Minimum of 2 years leadership experience.
• Ability to deal with conflicts.
• Strong oral and written communication skills.
• Ability to work under pressure.
• Customer focus and quality awareness.
• High standards in quality and service level agreements.
• Must be able to work flexible working hours.

Responsibilities

• Supervise/control staff assignment, reporting and absences.
• Control of staff overtime and compensation management.
• Maintain applicable safety and quality standards.
• Maintain, up-date company’s and customer manuals and documentation.
• Keep up to‑date with local emergency plan.
• Maintain good relations with customers and airport authorities.
• Report any irregularity and take appropriate action.
• Attend and contribute to internal meetings.
• Comply with SOPs and policies.
• All other duties as assigned.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.

Skills

Leadership experience

Staff supervision

Team management

Education

High school diploma or GED

Job description

Swissport International AG in Boston seeks a Cargo Office Supervisor to oversee cargo handling operations, ensure documentation accuracy, and lead a team while maintaining safety and regulatory compliance.

The role carries a competitive hourly pay and benefits; flexibility in hours is expected to support airport operations. Strong leadership and English communication are essential for success.