BOS Duty Manager Cargo Services

Swissport; Boston (MA); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

A leading cargo service provider seeks a Cargo Duty Manager in Boston to ensure efficient operations and excellent customer service. The role demands oversight of safety and quality standards, staff management, and relationship development with clients and authorities. Ideal candidates will have at least 5 years in warehouse management, strong communication skills, and the ability to work flexibly under pressure. Competitive benefits package offered, including health insurance and retirement plans.

Qualifications

• Minimum of 5 years warehouse management experience required.
• Ability to work flexible hours is essential.

Responsibilities

• Oversee quality, health, safety, and environmental activities.
• Manage staff time effectively to minimize overtime.
• Ensure compliance with safety and quality standards.
• Maintain and update operational documentation.
• Implement and monitor local emergency plans.
• Develop relationships with customers and airport authorities.
• Resolve conflicts and irregularities.

Skills

Conflict resolution

Communication skills

Customer focus

Ability to work under pressure

Education

High school diploma or equivalent

Degree preferred

Job description

BOS Duty Manager Cargo Services

Location: Boston, MA

Base Pay

$85,000.00/yr - $85,000.00/yr

Job Summary

As a Cargo Duty Manager, you will be responsible for the day‑to‑day safe and efficient operation of cargo services while ensuring customer service standards and contractual obligations are met. The role involves overseeing quality, health, safety, and environmental activities, managing staff time, maintaining operational documentation, implementing local emergency plans, developing relationships with customers and airport authorities, resolving conflicts, and complying with SOPs.

Your Activities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Effectively manages staff time to reduce dependence on overtime
• Ensures applicable safety and quality standards are met
• Maintains as well as up‑dates company’s and customer manuals and documentation
• Implements and monitors the local emergency plan
• Develops and maintains good relations with customers and airport authorities
• Find solutions to conflicts and irregularities
• Attends and contributes to internal meetings
• Comply with company Standard Operating Procedures (SOP) and policies
• Perform related duties as assigned

Your Profile

• High school diploma or equivalent required. Degree preferred
• A minimum of 5 years warehouse management experience
• Ability to deal with conflict
• Communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Must be able to work flexible working hours

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

EEO Statement

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation.