Aviation Admin & Team Member Services Manager

All Aviation Jobs; Phoenix (AZ); On-site; USD 68,000 - 83,000; Full time

Job summary

All Aviation Jobs at Phoenix Sky Harbor International Airport seeks a Manager of Team Member Services to lead the on-site team and act as the primary contact for Team Members in the hub operation.

The role focuses on policy knowledge, recruiting, onboarding, training management via LMS, coaching, and coordinating a coordinators team across shifts. Strong liaison with union reps is essential, along with attendance, scheduling, and benefits guidance.

Responsibilities

• Have thorough knowledge of Company policies, airport policies & regulations, best practices, training requirements, etc.
• Recruiting, hiring, and onboarding of HHS Aviation Team Members for assigned operation
• Manage and track all required Team Member training (using LMS).
• Provide guidance and direction for Team Members.
• Manage a team of coordinators to support Team Members on all shifts.
• Provide Team Member counseling and apply corrective action as needed.
• Assist Team Members with information regarding time and attendance, scheduling, benefits, etc.
• Act as primary local liaison with union representatives.
• Maintain a positive working relationship with Team Members, Station Leadership Team, and union representatives.
• Coordinate and administer shift bids, schedule adjustments, etc.
• Track Team Member Attendance.
• Conduct audits and provide reports as required by the Hub Vice President.
• Act as HHS Aviation's point of contact for all aspects of station administration.
• Manage airport SIDA and CBP requirements for the assigned HHS Aviation operation

Job description

All Aviation Jobs at Phoenix Sky Harbor International Airport seeks a Manager of Team Member Services to lead the on-site team and act as the primary contact for Team Members in the hub operation.

The role focuses on policy knowledge, recruiting, onboarding, training management via LMS, coaching, and coordinating a coordinators team across shifts. Strong liaison with union reps is essential, along with attendance, scheduling, and benefits guidance.