Airport Passenger Services Supervisor (3rd Shift)

ABM Industries; Cidra (PR); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM Industries is seeking a Field Supervisor - Passenger Services to oversee passenger service employees at Phoenix Sky Harbor International Airport on a designated shift. You will ensure service levels, on-time performance, and customer service standards across terminals, gates, and curbside areas.

The role involves training, coordinating staffing, and maintaining safety and security protocols in a 24/7 airport environment.

Qualifications

• Good communication skills both written and verbal.
• Two (2) years of supervisory experience in passenger services, aviation, hospitality, or a related customer service environment is preferred and required.
• Proven ability to manage a large team and/or staff.
• Must be able to pass a 10-year background check and obtain/maintain an airport SIDA badge.
• Valid driver's license required (driving post).
• Ability to work 3rd shift, including weekends and holidays, in a 24/7 airport environment.

Responsibilities

• Assist with the training of passenger service agents, including wheelchair/mobility assistance, ADA compliance, and customer service standards.
• Oversee and perform passenger service operations across assigned terminals, gates, and curbside areas.
• Monitor flight schedules and coordinate agent deployment to meet arrival/departure demands and airline service level agreements.
• Ensure timely response to wheelchair assistance requests, unaccompanied minor escorts, and special service requests.
• Manage security and accountability of company equipment, radios, and airport access badges.
• Oversee quality of service delivery and confirm completion of service requests with Manager; check equipment and supplies weekly.
• Complete order forms and service documentation completely and accurately.
• Coordinate wheelchair and equipment usage and inventories.
• Manage daily employee lunches and breaks while maintaining post coverage.
• Maintain daily shift report for managers, including flight activity, service counts, and incidents.
• Perform basic administrative, payroll, and attendance functions (as required).
• Maintain communication with Account Managers to monitor and maintain optimum staffing levels.
• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Work with leadership to ensure all callouts are covered.
• Accommodate increased / decreased airline client staffing requests.
• Manage the No-Fault Attendance Policy.
• Ensure compliance with airport, TSA, and airline safety and security requirements.
• Performs other duties as assigned or requested.

Skills

Good communication

Supervisory experience

Team management

Background check/SIDA badge

Driver's license

Third shift availability

Job description

ABM Industries is seeking a Field Supervisor - Passenger Services to oversee passenger service employees at Phoenix Sky Harbor International Airport on a designated shift. You will ensure service levels, on-time performance, and customer service standards across terminals, gates, and curbside areas.

The role involves training, coordinating staffing, and maintaining safety and security protocols in a 24/7 airport environment.