Airport Customer Service Agent - On-Site in Phoenix

Advanced Air; Phoenix (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Flight benefits

401k plan

PTO and Sick Time

Job summary

Advanced Air is hiring a Customer Service Agent in Phoenix, AZ. This on-site role supports operations at Phoenix Sky Harbor and requires handling reservations, check-in, and passenger assistance in a fast-paced environment.

Candidates should have strong communication, problem-solving, and physical stamina to perform duties including luggage handling and standing for extended periods. The position offers a competitive salary, PTO, 401(k) with employer match, and flight benefits.

Qualifications

• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift up to 50 lbs and work in varied weather conditions.

Responsibilities

• Greet customers and provide courteous, professional service.
• Handle reservations, ticketing, check-in, and baggage service.
• Assist with re-booking and itinerary changes per policy.
• Provide current flight information and assist passengers on-site and by phone.

Skills

Customer service experience

Communication skills

Problem solving

Physical stamina

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Advanced Air is hiring a Customer Service Agent in Phoenix, AZ. This on-site role supports operations at Phoenix Sky Harbor and requires handling reservations, check-in, and passenger assistance in a fast-paced environment.

Candidates should have strong communication, problem-solving, and physical stamina to perform duties including luggage handling and standing for extended periods. The position offers a competitive salary, PTO, 401(k) with employer match, and flight benefits.