Airport Service Hub Lead: Safety, Ops & Team

PrimeFlight Aviation; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

PrimeFlight Aviation is seeking a Service Hub Manager to lead our on-site operations and oversee the Service Hub team. You will ensure service levels, manage inventory, and uphold safety and regulatory standards at the Los Angeles site.

The role requires strong leadership, budgeting, and customer relationship skills, with a focus on safety, efficiency, and continuous improvement in collaboration with airport departments and external stakeholders.

Qualifications

• 5+ years of experience in aviation/airport operations, supply chain, or customer service with increasing responsibility.
• Proven leadership experience and ability to manage teams.
• Strong understanding of airport safety and regulatory requirements.
• Excellent organizational and time-management skills.
• Eligible to work in the United States; 18+ years old; valid driver's license.
• Ability to read, write, and speak English; comfortable with computers and mobile devices.
• Willingness to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Support your team in meeting all customer expectations, as clearly outlined in our contractual agreements with the customer.
• Audit results of team’s work to ensure expectations are being met.
• Develop and maintain the team’s schedule to ensure seamless operations.
• Follows up on customer and company requests.
• Analyzes inventory reports, manages to financial budget expectations, plans and forecasts labor needs.
• Manage Prime Appearance assets, including vehicles, technology and other equipment on site.
• Manage customer relationships, including regular communication with the customer’s regional management.
• Follow SOP & Quality Management System Procedures.
• Solve problems and implement strategies that enhance customer satisfaction and operational efficiency.
• Monitor and drive performance metrics, making adjustments as needed to meet service level requirements.
• Ensure compliance with airport regulations, safety standards, and company policies.
• Lead, train, and motivate Service Hub staff to achieve high performance.
• Manage to a budget, forecasting, and plan appropriate resource allocation for the Service Hub.
• May be assigned other duties as required

Skills

Leadership

Aviation Operations

Budget Management

Regulatory Knowledge

Communication Skills

MS Office Proficiency

Safety Compliance

Team Management

Problem Solving

Tools

MS Excel

Job description

PrimeFlight Aviation is seeking a Service Hub Manager to lead our on-site operations and oversee the Service Hub team. You will ensure service levels, manage inventory, and uphold safety and regulatory standards at the Los Angeles site.

The role requires strong leadership, budgeting, and customer relationship skills, with a focus on safety, efficiency, and continuous improvement in collaboration with airport departments and external stakeholders.