Aviation Account Growth & Service Manager

PrimeFlight Aviation Services; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. in Columbus, OH, is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business. You will manage payments, resolve issues, and assist in service selections.

The role requires strong communication, problem-solving, and aviation industry knowledge. You will build partnerships, monitor performance, prepare client reports, and collaborate with sales to identify upsell opportunities, while ensuring contract requirements and

Qualifications

• 2 Years of Customer Management or Sales Experience
• Knowledge of the Aviation Industry
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Bilingual in English/Spanish a plus
• 18 years of age or older

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
• Resolve client inquiries, concerns, and issues promptly and professionally
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Ensuring each position is covered and all requirements of the contract are met
• Maintaining accurate timekeeping for payroll purposes
• Assisting with tip reporting, call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Perform any additional duties as assigned by management

Skills

Customer management

Sales experience

Bilingual English/Spanish

Aviation industry knowledge

Communication skills

Problem solving

Time management

Tools

Word

Excel

PowerPoint

Outlook

Job description

PrimeFlight Aviation Services, Inc. in Columbus, OH, is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business. You will manage payments, resolve issues, and assist in service selections.

The role requires strong communication, problem-solving, and aviation industry knowledge. You will build partnerships, monitor performance, prepare client reports, and collaborate with sales to identify upsell opportunities, while ensuring contract requirements and