Aviation Client Success & Partnerships Lead

PrimeFlight Aviation Services Inc.; Columbus (OH); On-site; USD 48,000 - 65,000; Full time

Job summary

PrimeFlight Aviation Services Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within the Columbus area. You will manage account payments, resolve issues, and assist with service or product selection.

The role requires strong communication, problem-solving, and knowledge of travel-related fields. You will build partnerships, monitor performance, prepare reports, and collaborate with sales on upsell opportunities, while upholding KPIs

Qualifications

• Must be 18 years of age or older
• Eligible to work in the United States
• Valid state-issued driver’s license with acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Bilingual in English/Spanish a plus
• 2 years of customer management or sales experience
• Knowledge of the Aviation Industry
• Intermediate/ Highly proficient Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronic form, including use of electronic devices
• Able to work flexible shifts including nights, weekends and holidays
• Willingness to obtain required credentials and clearances (FAA, TSA, Port Authority, U.S. Customs)
• Must be able to perform essential duties with reasonable accommodations

Responsibilities

• Develop and maintain strong relationships with clients, understanding their requirements and ensuring satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions
• Coordinate with internal departments for timely and effective service delivery
• Monitor client accounts, track performance metrics, and analyze data for trends
• Prepare and present regular client reports with performance, achievements and recommendations
• Resolve client inquiries and issues promptly
• Collaborate with sales to identify upsell and cross-sell opportunities
• Ensure each position is covered and contract requirements are met
• Assist with tip reporting, call-out logs, records, and passenger logs as applicable
• Ensure new staff have on-the-job training
• Communicate with airlines and customers to provide exceptional service
• Ensure staff meet safety standards
• Counseling, coaching and disciplinary actions as needed
• Maintain regular attendance at job location
• Perform additional duties as assigned by management

Skills

Customer management

Sales experience

Communication

Bilingual English/Spanish

Aviation industry knowledge

MS Office (Word, Excel, PowerPoint,Out

IT literacy (IPads/Tablets, computers)

Tools

Word

Excel

PowerPoint

Outlook

Job description

PrimeFlight Aviation Services Inc. is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within the Columbus area. You will manage account payments, resolve issues, and assist with service or product selection.

The role requires strong communication, problem-solving, and knowledge of travel-related fields. You will build partnerships, monitor performance, prepare reports, and collaborate with sales on upsell opportunities, while upholding KPIs