Aviation Account & Growth Partnerships Manager

PrimeFlight Aviation Services; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

PrimeFlight Aviation Services is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within the aviation sector. You will manage account payments, resolve issues, and support service or product selection.

The role focuses on building partnerships, meeting KPIs and SOPs, and collaborating with internal teams to deliver on commitments. Strong communication, problem-solving skills, and travel-industry experience are essential.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Must have a valid state-issued driver’s license with an acceptable driving record.
• Communicate effectively in English (reading, writing, speaking).
• Bilingual in English/Spanish a plus.
• 2 Years of Customer Management or Sales Experience.
• Knowledge of the Aviation Industry.
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook.
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices.
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs - as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• Must be flexible to work extended hours on occasion to support our field operations

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
• Resolve client inquiries, concerns, and issues promptly and professionally
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Ensuring each position is covered and all requirements of the contract are met
• Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Perform any additional duties as assigned by management

Skills

Communication

Problem solving

Travel experience

Bilingual EN/ES

Tools

Word

Excel

PowerPoint

Outlook

Job description

PrimeFlight Aviation Services is seeking an Account Manager to maintain client records, ensure satisfaction, and promote new business within the aviation sector. You will manage account payments, resolve issues, and support service or product selection.

The role focuses on building partnerships, meeting KPIs and SOPs, and collaborating with internal teams to deliver on commitments. Strong communication, problem-solving skills, and travel-industry experience are essential.